We're confident
in the quality of YAFEINI fine jewelry. No purchase at YAFEINI is complete
unless you are completely satisfied. Our 90-day money back guarantee gives you
time to make sure you are completely satisfied with your purchase.
Below are
detailed instructions on how to process a return or exchange. The policy begins
from the date of purchase. Please see whether either of these pertain to you,
and if the item(s) are covered by our 90 Days Return Policy.
1. The 90-day
FULL COVERAGE Return/Exchange Policy applies to the following conditions:
·We sent the
wrong order or item(s), you received broken items, or the quality of the
product you received is poor/defective.
·You received
the incorrect personalized charm, or the picture’s appearance is different from
the photo you provided to YAFEINI.
·Paint is
chipping, crystals fell off, etc. (We will only exchange the item(s) for the
same product, or for item(s) of equal or lesser value.
In these
circumstances, YAFEINI will cover return postage and replacement fees.
2. The following
reasons are covered by our 90-day LIMITED COVERAGE Return/Exchange Policy.
(Customer is
responsible for return postage fees, and replacement postage fees. YAFEINI does
not refund any shipping fees.)
·You chose the
wrong size bracelet(s).
·Personal Reasons
due to changed mind, personal taste, etc. on Non-Personalized Items.
·Personalized
items are one-of-a-kind, it cannot be returned unless it is defective or
damaged.
3. The following
are NOT covered by our 90-day return policy, and we are not liable for these
issues:
·Personalized
items are one-of-a-kind, once your order has been submitted we will immediately
begin the production on the personalized items, so we do not accept any
modifications or returns for any personalized item(s), as stated in our 90-day
FULL COVERAGE Return/Exchange Policy section.
·Products have
been exposed to corrosive substances, or chemicals. Exposure to harsh chemicals
can alter that appearance of your YAFEINI product. These chemicals include, but
are not limited to, liquid silver polish, pools, hot tubs, and spas. Oxidized
silver is easily damaged.
· Products are
damaged by misuse, mishandling, or poor maintenance. Silver pieces are detailed
through oxidation; over time, they may appear black. To remove this, clean with
a silver polishing cloth to return it to its original look.
4. If the
package was unable to be delivered due to incorrect/insufficient address you
provided, you'll be responsible for the charge of redelivery, otherwise, we'll
not arrange redelivery or refund.
5. Once the
tracking number indicates that the package has been delivered successfully，we're not responsible for the loss of the package.
Return Service
Procedure:
Please submit a
support ticket, and attach clear photos of the items that represent a quality
issue.
Please follow
the instructions that are provided by our customer service team.
Returns will be
processed within 3 business days of receipt of your item(s). You will receive
an email notification once your return is processed. Please note that payment
processing is beyond our control and it may take up to 7-10 additional business
days for the funds to be credited to your account used during checkout.
Cancellation
Policy:
Once your order
has been submitted we will immediately begin production on the personalized
items. If you would like to cancel your purchase, your order is subject to a
20% restocking fee.
YAFEINI reserves
the right to make any amendments to this policy at any time. Notification of
any changes will be published on this page. If you have any inquiries regarding
cancellations or any of our other policies please Contact our Customer Service
Representatives.
