FQA

1.Product Materials?

Our products are made of 100% 925 Sterling Silver, 14K Gold, Rose Gold, or Swarovski Crystals. Please refer to the product information on the product detail page to get the specific material composition, or contact customer service with the item number (SKU), and we will be happy to provide the item’s specifications.

2.What is 925 sterling silver?

To make silver durable enough for use in jewelry, pure silver, which has a .999 (99.9%) purity, is often alloyed with small quantities of copper (7.5%). The copper is added to strengthen the silver, and the resulting product is referred to as .925 sterling silver (92.5%).

3.Are all items sterling silver?

Our products are made of 925 sterling silver. Should our products not meet that standard, we will refund 300% of the purchase price. We stand behind the quality of our products. If you have any concerns, please contact us.

4.Are there any customs fees?

You will not be charged any customs fees by selecting our flat mail rate. However, by choosing express shipping, you may be charged customs fees due to strict customs inspections. Please note: We will only pay for the customs fees generated by flat mail. If you select express shipping, you will be charged for any customs fees.

5.Do you ship worldwide?

Yes! If your country is not listed, please feel free to contact us. Please note that we are not responsible for any local taxes or customs fees that might be imposed by your country.

6.What should I do if my order tracking information is not updated?

This means that the tracking information hasn’t been updated in the online tracking system in time, though the actual order status may have already been updated. Please try again later to see if the information has been updated. If there is no movement within a week, please feel free to contact our customer service via live chat or by submitting a support ticket for assistance.

7.Is it safe to place an order on the internet?

Yafeini uses a number of safety precautions to protect your personal information from unauthorized use. We use the latest security technology, which includes data encryption, server authentication, message integrity, SSL Certificate and McAfee SECURE – which is like keeping your PayPal and credit card information in a bank vault. We can assure you our site is secure, and we have implemented the most advanced security measures. Our customers’ security and privacy has always been a top priority.

8.What methods of payment do you accept?

We accept multiple payment methods including: PayPal, credit cards, and debit cards. We are unable to accept payment via cash on delivery or bank transfer. You can select your payment method once you proceed to checkout.

9.What is your refund policy?

Refunds are processed within 24-48 hours after you received confirmation of the cancelation. The amount of time it takes for the refund to shoe on your credit card or PayPal account depends on the policies of these institutions.

10.My payment failed.

Credit card payments fail for the following reasons: insufficient funds; purchase not authorized by the card owner; incorrect account/billing details; or expired credit card. If none of these issues apply, please contact customer service with your order number, name and email address and we will email your invoice to assist in processing your order.

11.How to estimate China Post parcel arrival time?

In order to estimate the arrival time, you should take following two steps:
Step 1:
Get date when parcel was actually received by China Post.
You can track the parcel in traditonal track page and get following result:

Above results shows the parcel was received by China Post on April 20,2015.

You can also get result from new track page

Above results also shows the parcel was received by China Post on April 20,2015.

Step 2:
Go to Arrival Statistic Page and get the average arrival time from China to your country.
In above case, destination is Canada and the statistic shows average arrival time to Canada is 21 days.

So the estimated arrival time of parcel number RI422965396CN is April 20 +21 days = May 12,2015.